Retail translation services gone wrong?

The increasingly popular supermarket retailer Aldi have been doing a lot right in terms of muscling in on the ‘big four’ supermarkets in the UK and successfully creating a brand identity for value for money but they have caused a bit of commotion recently. There are claims from some that the German budget chain has been insensitive and ‘racist’ towards Scottish people in one of their new advertisements. This is well and truly a case of retail translation services gone bad.

The advert in question was a radio advert that aired on Australian radio to promote Aldi’s whiskey range. The advert features a Scotsman who announces himself as the head distiller for Aldi’s own-brand whisky accompanied by the unmistakable sound of bagpipes whilst an Englishwoman supplies a voiceover for the Scotsman for a fast translation into ‘English’ despite the Scot’s objections that he is already speaking English.

The advert received a complaint of racism from an expat Scottish national which prompted the Australian Advertising Board to investigate. The complainant who was not impressed, explained how the advert depicts the stereotype that Scots are hard to understand and insisted if it were an aboriginal who received a translation service there would be an ‘uproar’ and question why it was ok to be ‘racist’ towards the Scottish.

The complaint however was rejected by the board who stipulated that the promotion was intended to be more humorous rather than racist. The board ruled that the advert suggest that the Scottish man’s accent is likely to be harder to understand to the average person but is in fact completely clear and the use of a translator adds to the humour of the advert. They also state it is not acceptable to make fun of a person’s accent regardless of nationality but in this case it is the translator that is the one that looks ‘silly’ because there is no need for her translation whilst the Scotsman is not presented with a negative stereotype at all.

Aldi had commented to the board saying that this is just one of a series of light-hearted advertisements which will see other accents such as the French and New Zealand accents used in the same way.

Photo credit: Mike Mozart

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