FAQ’s

What is your translation process?

Once you get in touch and have discussed and confirmed you are happy to proceed with the translation we allocate one of our in-house project manager. The project manager is responsible for selecting an appropriate translator from our database, briefing the translator and ensuring the entire process is successful. Once the translation has been completed it will then be sent over to a second translator for proofreading if you have selected at a further cost. The documents are then returned to us to be verified by the project manager before the final translation is sent back to you, the client. Finally, you will be invoiced.

How much do you charge for translations?

When pricing our translation we take into consideration a number of factors including target languages, document word count and the complexity of the source text. Simply fill out our quote form for the most accurate price. Prices start as low as £0.06 per word with proofreading starting at £0.03 per word.

How much do you charge for interpreting services?

Interpreting services are usually charged per hour with a minimum of 2 hours. Like translations we also take into consideration several factors including the target language and how quickly you need the interpreter. Rates may be slightly higher on weekends. Send us an email or call us today for a quote.

What file formats do you accept?

We accept all major file formats. We particularly use Microsoft Office formats like Word, Excel and PowerPoint. We can accept PDF, JPEG, MP3, and many more audio and video formats.

How can I confirm an order?

Once you have received your quote simply reply to us by email to proceed with the translation.

How long will it take to complete my translation?

The turnaround time depends on the volume of work. We can typically turnaround 3000 words per day. Should you need larger volumes of content translated in a short space of time we would need to allocate different translators which could have a variation in the flare of the translated content. We recommend allowing 3000 words per day which gives the translator more time to look at the finer details.

Is there a minimum order size?

There is no minimum order size however there is a minimum charge of £50 for translations.

Who performs the translations?

We have built a database of experienced freelance translators all of whom are qualified to degree level or the equivalent and are carefully screened before being considered for a project. Our translators have industry knowledge and expertise in various fields.

How do I pay for my completed translation?

We accept payments through PayPal as well as bank transfer and international bank transfers. Please advise your preferred way of payment beforehand. We will require full payment upon delivery for new customers, otherwise we would require a deposit on delivery, please ensure that full payment is made to us within 30 days of the invoice.

How safe are my documents?

We adhere to a strict confidentiality policy your dedicated in-house project manager as well as the translator carrying out your translations will have signed confidentiality agreements to guarantee the privacy of your documents when requested.

Will you be willing to sign a non-disclosure agreement (NDA)?

If you require us to sign a NDA we would be willing.

What other services do you provide?

In addition to translation services and interpreting services we also provide transcription and localisation services for many industries and sectors.

How many languages can you translate in?

We are currently able to translate in over 150 languages found HERE.

What industries and sectors do you cover?

We provide language services for the financial, marketing, retail and tourism industry amongst others. We also provide special medical, legal, and technical and website translations for each sector HERE.

Is there anything else you would like to know…..

You can contact us by email at info@exchangelingo.com or by phone on +44 (0) 207 193 6201 for any further information.